Warranty

🛡️ Serin Nova 2.0 Warranty Policy

At Serin, we take pride in delivering high-quality beauty tools designed to elevate your self-care routine. That’s why every Nova 2.0 comes with a 1-Year Limited Warranty — because we believe you deserve peace of mind.

✅ What’s Covered

This warranty covers manufacturer defects and issues that arise from normal use of your Serin Nova 2.0, including:

• Device not powering on or not charging properly
  
  

• Malfunctioning blades or motor
  
  

• Defects in craftsmanship or materials
  
  

If your Nova 2.0 stops working due to any of the above issues within 12 months of purchase, we’ll repair or replace it free of charge.

❌ What’s Not Covered

This warranty does not cover:

• Damage from misuse, accidents, or dropping the device
  
  

• Water damage beyond specified usage guidelines
  
  

• Cosmetic damage (scratches, fading, discoloration)
  
  

• Modifications or repairs not authorized by Serin
  
  

• Damage from using non-Serin accessories or chargers
  
  

📅 Warranty Period

• Valid for 12 months from the date of purchase.
  
  

• Proof of purchase (receipt, order confirmation email, or invoice) is required for all warranty claims.
  
  

🔁 How to Make a Claim

1. Email us at [support@serintools.com] with the subject line: “Warranty Claim – Nova 2.0”
   
   

2. Include:
   
   

• A description of the issue
  
  

• Clear photos or a short video showing the problem
  
  

• Your order number or proof of purchase
  
  

3. Our customer care team will respond within 2–3 business days with the next steps.
   
   

📦 What Happens Next

If approved:

• We’ll either send you a replacement unit, or
  
  

• Offer a repair solution, depending on the issue and product availability
  
  

You may be asked to return the faulty item for inspection (return shipping costs may apply depending on your location).