Returns & Replacement Policy

We inspect and test our products before they are dispatched to ensure they are in good condition and functioning as intended.

Please review our returns and replacement policy carefully before making a purchase.

Refunds

We do not offer cash refunds for products purchased from us.

However, if you believe you have received a faulty or defective product, you may request a replacement, subject to the conditions outlined below.

Replacement Period

Any issue with a product must be reported to us within 5 days of receiving the product.

Requests made after the 5-day period may not qualify for a replacement.

Conditions for Replacement

To qualify for a replacement:

• The product must be returned in its original packaging.

• The product must include all original accessories and components supplied with it, where applicable.

• The product must not have been damaged through misuse, improper handling, accidental damage, or customer negligence.

• The product must not have been modified, tampered with, or improperly repaired.

• Proof of purchase may be required.

• The product must be returned to us for inspection.

Once the product has been received, our team will inspect it to determine the cause of the reported issue.

If the product is confirmed to be faulty or defective and meets the conditions of this policy, a replacement will be provided.

Replacement Location

All product inspections and replacements are handled at our physical location.

Customers may bring the product to our physical location for inspection and replacement.

If a customer is unable to bring the product personally and chooses to use a delivery or courier service, the customer will be responsible for arranging and paying for the delivery.

Return & Replacement Delivery Costs

The customer is responsible for all transportation, courier, and delivery costs associated with a replacement.

This includes:

• The cost of returning or delivering the product to our physical location for inspection.

• The cost of delivering the replacement product back to the customer if the customer cannot collect it from our physical location.

We inspect products before they are dispatched; therefore, these transportation and delivery costs are not covered by us.

Delivery charges will depend on the current rates charged by the relevant delivery or courier company.

Products That Do Not Qualify for Replacement

A replacement may be declined if:

• The issue is reported more than 5 days after the product was received.

• The product has been damaged due to misuse, negligence, improper handling, or accidental damage.

• The product shows signs of damage that occurred after delivery.

• The product has been modified, tampered with, or improperly repaired.

• The product is returned without its original packaging.

• The product does not have a qualifying fault or defect after inspection.

Change of Mind

We do not accept returns or provide replacements simply because a customer has changed their mind, ordered the wrong product, or no longer wants the product after purchase.

How to Request a Replacement

If you believe your product is faulty or defective, please contact our customer support team within 5 days of receiving your order.

Please provide your order details, a description of the issue, and, where requested, photos or videos showing the problem.

Our team will provide instructions on how and where to bring or send the product for inspection.

Please note that submitting a replacement request does not automatically guarantee a replacement. The product must first be inspected and meet the requirements of this policy.